Privacy Policy

When you visit our website or make a purchase, we may collect:

• Personal identifiers — name, email address, billing address
• Payment information — processed securely via our payment provider; we do not store card numbers
• Usage data — pages visited, time on site, browser type, IP address (anonymised)
• Communications — messages you send via our contact form or email

We use collected information to:

• Process and fulfil your orders, including delivering digital download links
• Send transactional emails (receipts, download links, support replies)
• Send our newsletter — only if you explicitly subscribe
• Improve our website, products, and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We use essential cookies to keep the shopping cart functional and to maintain your session. We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings; doing so may affect checkout functionality.

Your data is stored on servers located in the European Union and/or the United States. We use industry-standard SSL encryption for all data transmitted to and from our site. Access to personal data is restricted to authorised team members only.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing emails at any time via the unsubscribe link
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at playsphereg@gmail.com.

We integrate with the following third-party services which have their own privacy policies:

• Stripe — payment processing
• Google Analytics — website analytics (anonymised)
• YouTube / Google — embedded video content

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Questions about this policy? Email us at playsphereg@gmail.com.